1. Introduction
Welcome to QREX ("Application"), operated by Qodeigence Infocircle Private Limited ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Application.
By accessing or using QREX, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Application.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide, including but not limited to:
- Full name, email address, and phone number
- Account credentials (username and password)
- Profile picture and biographical information
- Payment and billing information
- Communications you send to us (support requests, feedback, etc.)
2.2 Device & Usage Information
When you access the Application, we may automatically collect:
- Device type, operating system, and version
- Unique device identifiers and advertising IDs
- IP address and approximate geographic location
- App usage data, features accessed, and session duration
- Crash logs and performance diagnostics
2.3 Location Information
With your explicit consent, we may collect and process your device's location data to provide location-based features. You may revoke location permissions at any time through your device settings.
2.4 Camera & Storage Access
The Application may request access to your device camera and storage for purposes such as uploading profile pictures, documents, or other content. Such access is only used when you initiate the relevant action.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain the Application
- To create and manage your account
- To process transactions and send related information (receipts, confirmations)
- To personalize your experience and deliver relevant content
- To communicate with you, including for customer support and service updates
- To detect, prevent, and address technical issues and fraudulent activity
- To comply with legal obligations and enforce our terms
- To analyze usage trends and improve the Application
4. Sharing of Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist in operating the Application (hosting, analytics, payment processing), bound by contractual obligations to protect your data.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with continued protection of your information.
- With Your Consent: When you explicitly authorize us to share your information.
5. Data Security
We implement industry-standard security measures including encryption (TLS/SSL), secure server infrastructure, access controls, and regular security audits. While we strive to use commercially acceptable means to protect your personal information, no method of transmission or storage is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Request transfer of your data in a machine-readable format.
- Objection: Object to the processing of your personal data.
- Withdraw Consent: Withdraw previously given consent at any time.
To exercise these rights, please contact us using the details below.
8. Children's Privacy
The Application is not intended for use by individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.
9. Third-Party Links & Services
The Application may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of every service you access.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically. Continued use of the Application after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Qodeigence Infocircle Private Limited
Email: hello@qodeigence.com
Website: www.qodeigence.com